Contact ActivePedal

ActivePedal is a small, independent, ad-supported site — there is no support team standing by, but a real person reads what comes in to support@activepedal.com.

A few things this address is genuinely useful for: a calculator that gave you a result you think is wrong (say which tool — the range calculator, commute cost savings, charge time, calorie, car-vs-bike time, or CO2 savedcalculator — and what you entered); a tool or topic you wish existed on the site; an out-of-date fact or broken link in the blog, learn section, or the Cycling Museum; or a bug in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. If a question is really about your specific bike, battery, or a safety concern, the manufacturer, your local bike shop, or a qualified mechanic will have a more authoritative answer than this site can give; ActivePedal’s tools produce general estimates, not official specifications, and the site isn’t affiliated with any e-bike brand or retailer.

Before writing in about a tool result, it can help to double-check the numbers you entered — battery watt-hours, charger volts and amps, distances, or per-mile costs are the most common source of a surprising answer. If it still looks wrong after that, that’s exactly the kind of message worth sending.